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Terms & Conditions


1. This Site is wholly owned and managed by CITYBABY. By using or accessing CITYBABY’s site, you acknowledge that you have read, understood and agreed, without limitation or qualification, to be legally bound by and abide to the Terms and Conditions of CITYBABY and the laws and regulations governing this site.

2. Upon use of this Site, you agree to indemnify and hold CITYBABY,its subsidiaries, affiliates, administrator, agents, partners and employees, harmless from any loss, liabilities, claims or demand, including reasonable attornet's fees, made by any Third party due to or deem arising.

3. CITYBABY does not promise that this Site will be uninterupted or error free, or that it will provide specific result from use of the site contents, search or any link(s) on it. The Site and contents are delivered on 'as available' and 'as in' basis without warranties of any kind, either express or implied, including, but not limited to, warranties or merchantability or fitness for a particular purpose. CITYBABY will not be liable for any damages of any kind arising from the use of this site, including without limitation, direct, indirect, accidental, punitive and consequential damages. CITYBABY is not responsible or liable for the contents of any websites of Third Parties which are listed on this Site.


4. Seller means CITYBABY SDN BHD and the company's website.
Customer means the Person(s) or Company(s) buying from CITYBABY either through our website or from our Retail Store or Showroom.


5. These terms and conditions are applicable to the supply of products trade by CITYBABY to buyer heresfter referred as the Customer.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password. You agree to provide only accurate and truthful information. CITYBABY reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.


6. All price are quoted in Ringgit Malaysia (RM). Every effort is made to update and keep current the prices shown on our website.However the Company reserves the right to amend prices in respect of orders which have not been accepted. Where a product is pictured on the website is for reference only (the actual product may vary slightly), the price quoted includes only the mainproduct described and not any accessories or accompanying items shown except where otherwise stated.


7. Online shopping at our website is on a prepayment basis, orders are processed once payment has been received in full. Payments must be made in Ringgit Malaysia (RM) only.
- Cheque/Cash deposit/Bank Transfer - Make all transaction/Cheques payable to CITYBABY SDN BHD and deposit to _____


8. Products that are currently in stock in our warehouse, typically your order will be deliver to you within 1-14 days from date of full payment received.


9. If any products are not available at the time of your order we will contact you immediately via E-mail, you will then have the option to wait for the stock replenishment or we will give you a full refund.
- Upon confirmation and successfull transaction of payment, we will E-mail you an Order Confirmation and Delivery Details, which includes your Tracking Number.Any delays in shipment or unavailability of purchased items, will be notifie via E-mail.

Free Delivery

Enjoy free delivery/shipping for orders above RM200 in a single order/ receipt. This free delivery option will be automatically available upon checkout.

Terms and Conditions

This offer is available for a limited period only

Only available for delivery to places within Peninsular Malaysia which are accessible by Skynet Courier Service.

For outskirt areas within Peninsular Malaysia which are NOT accessible by skynet Courier Service, there will be additional charges imposed to use POS LAJU. Citybaby Sdn.Bhd. will subsidize part of this charge and the remaining amount to be paid by customer will be calculated and customer will be informed of this prior to Citybaby Sdn Bhd processing the order. Only upon receiving approval from customer will CItybaby Sdn Bhd proceed to process the order.

Orders outside of Peninsular Malaysia (e.g. Sabah/Sarawak/Brunei) is not eligible to FREE SHIPPING.

Some promotion products which are one SALE might not be eligible for FREE Delivery. This will be stated on the individual product page. Pls email us at to confirm before putting your order.

Some oversized items (e.g. baby cots, baby strollers, car seats, high chair, travel system, disposable diapers,Milk Powder etc) may not be eligible for FREE Delivery. This will be stated on the individual product page. Pls email us at info@citybaby Sdn Bhd to confirm before putting your order.

For orders below RM200, shipping rates are RM 9.50 for the first 1kg and RM 1.00 for every additional kg.or (volumetric Weight (VW) is appllicable for light and bulky items or whickever is higher. Length(L)cmCwidth(W)cmXheight(H)cm devide 5000=vw


10. We provide FREE DELIVERY service to Peninsular Malaysia for purchases amount of RM200.00 and above in a single receipt. Minimal of RM9.50 will be imposed to orders amount below RM199.99 in Peninsular/West Malaysia (Subject to delivery destination).


Need help with your order?

Have question or comments about your online order?

call     +603 6140 6408 (10:00am - 9:00pm)
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